The Summary
This Operational Bulletin (OB) serves to provide special operational instructions to officers. These special instructions pertain to the temporary special measures put in place by the authorities for people directly affected by the crisis situation pursuant to the wildfires in British Columbia (BC). These special measures apply to:
- Canadian citizens
- Protected persons
- Temporary residents of Canada and,
- Permanent residents of Canada
- From this point onwards, all references to the phrase ‘the crisis situation’ in these instructions will refer to the wildfires in British Columbia (BC)
The Background
The authorities are cognisant of the fact that this crisis situation could have affected Canadian citizens, protected persons, temporary residents and permanent residents in or from the affected areas. For instance, these individuals might have lost their Canadian passports and other documents because of the crisis situation. Alternatively, the crisis situation might have destroyed, damaged or rendered inaccessible the Canadian passports and other documents belonging to these individuals.
In addition, the authorities are aware that foreign workers might be temporarily out of work. Similarly, international students might be temporarily unable to continue their studies in case their designated learning institution is not accessible. In some cases, the crisis situation might have brought about delays in the transfer of international students to another designated learning institution pending the issuance of official documentation from a designated learning institution in the affected area.
As mentioned earlier, the authorities are aware of the potential disruptions in the status and the authorisation of people because of the crisis situation. In addition, they are aware that the crisis situation might have resulted in the loss of immigration documents for many people. As part of the Government of Canada’s response to support the people affected by the wildfires in British Columbia (BC), the Minister has authorised the Public Policy Concerning Foreign Nationals in Canada Affected by the Wildfires in British Columbia (BC) Public Policy. This public policy features special measures for temporary residents in Canada. The Minister has approved special measures for Canadian citizens and permanent residents. The measures specified in the Public Policy Concerning Foreign Nationals in Canada Affected by the Wildfires in British Columbia (BC) are in accordance with the provisions specified in section 25.2 of the Immigration and Refugee Protection Act (IRPA).
The Affected Area:
For the purposes of the special measures introduced by the Immigration, Refugees and Citizenship Canada (IRCC), the authorities consider the ‘affected area’ to denote the communities who were or are under mandatory evacuation orders because of the wildfires in British Columbia (BC) as reported by the Province of British Columbia (BC) to Public Safety Canada.
The postal code prefixes that follow represent the communities under active or rescinded evacuation orders at the time of publication of this Operational Bulletin (OB):
- V0E – Hallamore Lake, Little Fort
- V0H – Kaleden
- V0K – 100 Mile House, 103 Mile House, 150 Mile House, Ashcroft Reserve, Cache Creek
- V0L – Alexis Creek, Hanceville, Kleena Kleene, Miocene, Riske Creek
- V0X – Princeton
- V2g – Williams Lake, Fox Mountain, Soda Creek
It is worth highlighting that the authorities have provided the postal codes and communities listed above as general guidelines only. As such, the authorities are aware that people outside these areas could be directly affected as well.
These special measures do not serve to limit the authority of officers under the provisions specified in section A25.1. As such, officers will need to deal with all requests for the application of these measures and assess them on a case-by-case basis. The authorities require officers to consider special requests from individuals who present proof of residence of the designated study institution or of work in a location that the crisis situation has affected since July 07, 2017, for the application of special measures. It is worth mentioning that these special measures will continue to apply until they expire.
Contacting Immigration, Refugees and Citizenship Canada (IRCC): The Immigration, Refugees and Citizenship Canada (IRCC) Client Support Centre has activated a dedicated e-mail address: IRCC.Wildfires-Feux.IRCC@cic.gc.ca. This e-mail address will receive all enquiries related to this crisis situation. The Service Canada Call Centre will continue to handle all passport related enquiries.
The Self Identification of the Affected People: It is worth mentioning that these special measures only apply to people directly affected by this crisis situation. As such, it remains the responsibility of these individuals to identify themselves as such i.e. they will need to self identify themselves to Immigration, Refugees and Citizenship Canada (IRCC). In addition, they will need to provide some documents to Immigration, Refugees and Citizenship Canada (IRCC) in all correspondence or applications for the purpose of attesting to their circumstances. The examples of such documents include:
- The proof of residence
- The proof of loss of employment
- The proof that their designated learning institution is not operational and / or,
- The proof of enrolment or a pending registration or enrolment with another designated learning institution in the affected area
More details on this appear subsequently via the program or the Line of Business (LOB) in these guidelines.
The Deadline to Submit a Request Under these Special Measures: The authorities require applicants to submit applications for replacing documents or for extending or restoring status prior to January 06, 2018 i.e. by 2359 hours on January 05, 2018. Doing so would enable these individuals to be eligible for consideration under the special measures. For the purposes of these special measures, the officers could consider the postmark on the envelopes containing paper applications as the date on which the applicant made the application.
The Updates to Applicant Addresses: Situations could arise where the affected persons might no longer be residing at the address that they provided to Immigration, Refugees and Citizenship Canada (IRCC) in their initial applications. This would typically be the scenario if these individuals have been temporarily residing in an evacuation centre or shelter. In this scenario, the authorities require all affected people to provide updated contact information to Immigration, Refugees and Citizenship Canada (IRCC). This contact information will need to be a temporary or permanent address where these individuals will be able to receive mail or packages. In addition, the contact information provided will need to include a telephone number, where the officers will be able to reach these individuals during the crisis situation. The affected people will need to provide their updated contact information to Immigration, Refugees and Citizenship Canada (IRCC) via the dedicated e-mail address provided in the ‘Contacting Immigration, Refugees and Citizenship Canada (IRCC)’ section of these instructions. It is worth highlighting that the Service Canada Call Centre will continue to handle any updates to passport client addresses.
Non-Compliance for Non-Reply to Requests for Additional Information: The authorities are aware that the crisis situation has resulted in displacing people. As a result, many people might not be reachable through the contact information that they had originally provided to Immigration, Refugees and Citizenship Canada (IRCC) in their applications or by other means. As such, officers will need to avoid making decisions on the basis of non-reply from the applicants in the affected areas to requests for additional information. This directive comes into effect from July 07, 2017, onwards, until these special measures expire. In these instances, the authorities require officers to put files aside until they have re-established contact with the applicant or until these special measures expire i.e. whichever of the two comes first.
Situations could arise where officers contacted applicants prior to the issuance of these special measures and from whom they expected to receive or required responses prior to July 07, 2017, but did not receive any. In this scenario, officers have the ability to subject these applications to the standard procedures on the basis of not having received a response from these individuals.Expedited Processing: The authorities require officers to process all crisis related applications from the affected area and requests for information or guidance on an expedited basis. As such, officers will need to consider requests in a compassionate and flexible manner on a case-by-case basis. This applies to requests for replacement documents as well.
The Validity of the Replacement Documents: The authorities require officers to ensure that all replacement documents match previously held documents. This is especially so when it comes to the validity, conditions prescribed etc. in the original documents. However, this does not apply to replacement Permanent Resident Cards (PRCs) and electronic Travel Authorisations (eTAs). Officers will need to continue processing Permanent Resident Card (PRC) replacements using standard operating procedures. Therefore, once the officers confirm the eligibility for a Permanent Resident Card (PRC), the replacement Permanent Resident Card (PRC) will have the validity prescribed by the Immigration and Refugee Protection Regulations (IRPR). It is worth mentioning that electronic Travel Authorisations (eTAs) are non-transferrable and non-refundable. As such, the officers will not be able to replace them.
The Passport Validity for Foreign Nationals: It is worth highlighting that these special measures do not waive the requirement specified in section R52 for foreign nationals to hold a valid passport or applicable entry document i.e. a visa or an electronic Travel Authorisation (eTA). In addition, there are no special measures that permit foreign nationals to submit their application for restoration or an extension prior to receiving their replacement passport or travel document. Similarly, there are no special measures that waive any fees related to entry documents (such as visas or electronic Travel Authorisations (eTAs)). Moreover, there are also no special measures that make any alterations or changes to visa issuance procedures. As such, a foreign national from a visa exempt country, who obtains a new passport from their country of citizenship, will also need to obtain a new electronic Travel Authorisation (eTA) under the new passport number.
The Immigration Medical Examinations (IMEs): Applicants will not need to undergo new Immigration Medical Examinations (IMEs) for the replacement of lost or destroyed documents. As such, officers will need to remember that the current crisis situation does not necessitate the need for new Immigration Medical Examinations (IMEs).
Medical Insurance: The authorities require officers to continue to make individuals aware of the availability of private medical insurance prior to the arrival of these individuals in Canada. It is worth highlighting that not all provinces and territories (PTs) extend immediate health coverage to recent arrivals – including to temporary residents and permanent residents. As such, temporary residents and permanent residents will need to ensure that they extend their medical insurance for any situations resulting from this crisis. In addition, it is worth mentioning that Immigration, Refugees and Citizenship Canada (IRCC) does not reimburse the cost of medical insurance.
The Refund Requests: It is worth mentioning that all applications for replacement documents made on or after July 07, 2017, and prior to January 06, 2018, are fee exempt. However, this directive does not apply to electronic Travel Authorisation (eTA) applications. This is because the fee for electronic Travel Authorisation (eTA) applications is non-refundable and non-transferrable.
Requesting a Refund: The authorities are aware that officers could come across affected people who have paid a fee after July 07, 2017, and prior to January 06, 2018, which these special measures would have provided a waiver from. In this scenario, these individuals will be able to request a refund by contacting the Immigration, Refugees and Citizenship Canada (IRCC) Client Support Centre. Alternatively, these individuals could send an e-mail to IRCC.Wildfires-Feux.IRCC@cic.gc.ca and indicate the words ‘REFUND REQUEST’ in the subject line. The primary issuing office bears the responsibility for making a determination of the client’s eligibility for a refund.
New Applications: It is worth highlighting that the special measures do not cover new applications for passports, for temporary or permanent residence or for work or study permits from outside Canada or from within Canada from applicants destined to the affected areas. As such, officers will need to continue processing such applications under regular procedures. In addition, the standard fees and requirements continue to apply in such situations. However, the authorities require officers to confirm that the crisis situation has not affected work locations or designated learning institutions in the affected area prior to issuing new work or study permits.
The Proof of Citizenship for Affected Canadian Citizens: The authorities require applicants to identify themselves as affected persons. For this, the applicants will need to provide an explanation of their situation. They could do this in the form of a signed letter along with their application (i.e. an attestation). In addition, they would need to submit acceptable proof (as applicable) of residence in the affected area. This proof could typically comprise a government issued identity document (whether original or a copy) or a utility bill showing a residential address located in the affected area.
The Proof of Citizenship – Citizenship Certificate Replacement: Situations could arise where the affected Canadian citizens might need to request replacement citizenship certificates. For this, they will need to follow standard procedures. However, the authorities do not require affected Canadian citizens to pay the proof of citizenship application fee ($75) for the replacement.
Canadian Passports for Affected Canadian Citizens (i.e. Residents of an Affected Area): The authorities require applicants to identify themselves as affected persons. For this, the applicants will need to provide an explanation of their situation. They could do this by completing and signing a ‘Declaration Concerning a Lost, Stolen, Inaccessible, Damaged or Found Canadian Travel Document’ form. In addition, they would need to submit acceptable proof (as applicable) of residence in the affected area. This proof could typically comprise a government issued identity document (whether original or a copy) or a utility bill showing a residential address located in the affected area.
Canadian Passports for Affected Canadian Citizens (i.e. Visitors or Non-Residents of the Affected Area): The authorities require applicants to identify themselves as affected persons. For this, the applicants will need to provide an explanation of their situation. They could do this by completing and signing a ‘Declaration Concerning a Lost, Stolen, Inaccessible, Damaged or Found Canadian Travel Document’ form. In addition, they would need to complete and sign the ‘Declaration Disaster Assistance’ form i.e. PPTC 626 as well.
Passport Replacement: Situations could arise that necessitate the need to request gratis replacement passports. In this scenario, the authorities require affected Canadian citizens to follow standard procedures. However, the officers will need to ensure that they do not charge any processing fee to the applicant. In addition, the officers will need to ensure that they do not charge the fee to declare a lost passport to the applicant either.
The Affected Permanent Resident of Canada: The authorities require applicants to identify themselves as affected persons. For this, the applicants will need to provide an explanation of their situation. They could do this in the form of a signed letter along with their application (i.e. an attestation). In addition, they would need to submit acceptable proof (as applicable) of residence in the affected area. This proof could typically comprise a government issued identity document (whether original or a copy) or a utility bill showing a residential address located in the affected area. However, it is worth mentioning that officers can accept the signed and completed ‘Solemn Declaration Concerning a Lost, Stolen, Destroyed or Never Received Permanent Resident Card (PRC)’ section of the application form as the attestation or self identification of a person affected by the crisis situation.
The Permanent Resident Card (PRC) Replacement: Situations could arise where affected Canadian permanent residents need to request replacement Permanent Resident Cards (PRCs). In this scenario, these individuals will need to follow standard procedures. However, officers will need to ensure that they do not charge the application fee of $50 to the applicants.
Urgent Permanent Resident Travel Document (PRTD) Applications Made to a Visa Application Centre (VAC): In some cases, affected permanent residents of Canada might have departed Canada on or after July 07, 2017 without their Permanent Resident Cards (PRCs). This might have been because their Permanent Resident Cards (PRCs) were damaged, destroyed or rendered unavailable directly as a result of the crisis situation. These individuals will need to obtain a Permanent Resident Travel Document (PRTD) prior to their return to Canada. They will also need to submit their Permanent Resident Travel Document (PRTD) application to a Visa Application Centre (VAC). At the time of submitting their Permanent Resident Travel Document (PRTD) application to a Visa Application Centre (VAC), these affected permanent residents will need to identify their application as urgent to the Visa Application Centre (VAC). Thereafter, the Visa Application Centre (VAC) will need to inform the appropriate Canadian visa office. The authorities require officers to process such requests for Permanent Resident Travel Documents (PRTDs) on an expedited basis at Canadian visa offices.
The Certificate of Identity Replacement: Situations could arise where officers come across affected permanent residents who are stateless or who, for various valid reasons, will not be able to obtain passports from their countries of origins. These individuals might need to request replacement certificates of identity. For this, they will need to follow standard procedures. However, the officers will need to ensure that they do not charge any processing fee to the applicant.
The Affected Visitor: The authorities require foreign nationals to identify themselves as affected persons. For this, the foreign nationals will need to provide an explanation of their situation. They could do this in the form of a signed letter along with their application (i.e. an attestation). In addition, they would need to submit acceptable proof (as applicable) of temporary residence in the affected area. This proof could typically comprise a government issued identity document (whether original or a copy), a utility bill showing a residential address located in the affected area or a hotel bill or receipt showing the institution’s address located in the affected area.
The Affected Temporary Foreign Worker (TFW): The authorities require foreign nationals to identify themselves as affected persons. For this, the foreign nationals will need to provide an explanation of their situation. They could do this in the form of a signed letter along with their application (i.e. an attestation). In addition, they would need to submit acceptable proof (as applicable) that shows how the crisis situation has directly affected their lives. This proof could typically comprise a government issued identity document (whether original or a copy) or a utility bill showing a residential address located in the affected area. Besides this, the foreign nationals will need to provide the name and address of their employer in the affected area. In addition, they will need to provide acceptable proof that the place of employment is not operational on account of the crisis situation. This proof could typically include a signed letter from their employer on a company letterhead, a media article that states that the place of employment is not operational or a copy of a notice posted on the company’s website.
The Affected Student: The authorities require foreign nationals to identify themselves as affected persons. For this, the foreign nationals will need to provide an explanation of their situation. They could do this in the form of a signed letter along with their application (i.e. an attestation). In addition, they would need to submit acceptable proof (as applicable) that shows how the crisis situation has directly affected their lives. This proof could typically comprise a government issued identity document (whether original or a copy) or a utility bill showing a residential address located in the affected area. Besides this, the foreign nationals will need to provide the name and address of their designated learning institution in the affected area. In addition, they will need to provide acceptable proof that the designated learning institution is not operational because of the crisis situation. This proof could typically comprise a signed letter from the designated learning institution on the school letterhead, a media article, a broadcast e-mail to students that states that the crisis situation has led the school authorities to suspend classes or a copy of a notice posted on the website of the institution.
Fee Waivers for the Replacement of Temporary Resident Documents or Extension or Restoration of Status: It is worth highlighting that the Public Policy authorises officers to waive the following fees for the replacement of immigration documents or extensions of status for temporary residents. This is in accordance with condition 1 specified in the Public Policy. The officers will need to waive the fees for:
- The temporary resident document replacement application fees of $30 – including the verification of status documents
- This is in accordance with the exemption provided to the provisions specified in R311 (2)
- The restoration of temporary resident status fee of $200 – in accordance with the exemption provided to the provisions specified in R306 (1)
- The work permit extension fee of $155 – in accordance with the exemption provided to the provisions specified in R299 (1) and R303.2 (1)
- The open work permit holder fee of $100 – – in accordance with the exemption provided to the provisions specified in R303.2 (1)
- The study permit extension fee of $150 – in accordance with the exemption provided to the provisions specified in R300 (1) and,
- The extension of authorisation to remain in Canada as a temporary resident fee of $100 – in accordance with the exemption provided to the provisions specified in R181 (1) and R305
The Extension of Status: It is worth mentioning that the Public Policy authorises officers to grant an exemption from the provisions specified in paragraph R181 (1) (a) to provide additional time for affected foreign nationals to extend their temporary status. However, this applies only to foreign nationals who had valid status on July 07, 2017, which will expire prior to January 06, 2018. In this scenario, the authorities permit officers to waive the requirements specified under section R182 that require the submission of an application for renewal or extension prior to the expiry of their present document i.e. before the end of the period authorised for the stay of the foreign national. Officers will be able to provide this waiver in accordance with the conditions 2, 3 and 4 specified in the Public Policy.
The Restoration Period: The Public Policy authorises officers to grant an exemption from the provisions specified in section R182 i.e. the requirement for a visitor, worker or student to apply for restoration within 90 days of losing temporary status. As such, the authorities permit officers to provide additional time to affected foreign nationals to apply for restoration if they had valid status on July 07, 2017, which will expire prior to January 06, 2018. Officers will be able to provide this waiver in accordance with the conditions 2, 3 and 4 specified in the Public Policy.
Note:
- It is worth mentioning that there is no prescribed length of time for applications for an extension of status under these special measures
- As such, the authorities require officers to continue to determine the validity period of new temporary resident documents in accordance with the standard program delivery instructions
The Work Permit Conditions: It is worth mentioning that the Public Policy exempts affected Temporary Foreign Workers (TFWs) who were in status and had valid work permits as on July 07, 2017, from the requirement to apply for the renewal of their work permits prior to the expiration of their work permits. In addition, the Public Policy also provides an exemption to these individuals from the requirement of being authorised to work in Canada by a work permit or the Regulations. These directives apply until the expiry of these special measures. These directives are exemptions to the provisions specified in R196 and R201 (1) (a). Officers will be able to provide this waiver in accordance with condition 3 specified in the Public Policy.
Unauthorised Work: In accordance with the provisions specified in condition 3, the Public Policy authorises officers to issue work permits to eligible foreign nationals directly affected by the crisis situation. This directive applies even to those foreign nationals who have engaged in unauthorised work or study in Canada or who have failed to comply with the conditions of a previous permit or authorisation. This directive is an exemption to the provisions specified in R200 (3) (e).
The Employer Compliance Regime: The authorities require employers who are unable to operate their businesses in a way that provides foreign workers with employment as specified in the offer of employment to keep records. These records might be useful in helping them demonstrate justification for non-compliance. As such, employers will need to retain any documents that help them demonstrate that they were unable to perform a service or fulfill a contract. In addition, employers will need to retain any documents that enable them to demonstrate that they were generally out of operation because of the unforeseen circumstances arising from this crisis situation. The relevant documents that employers might need to retain include, but are not limited to, photos of fire damage, copies of insurance claims, evacuation notices or any documents that speak about the affected areas. This directive applies to employers who are unable to provide foreign workers with employment as specified in the offer of employment that covers the hours of work, the schedule, the location etc.
The Study Permit Extensions: The provisions specified in condition 4 of the Public Policy exempts foreign nationals in Canada whom the crisis situation has directly affected, from the requirement of applying for a renewal of their study permits prior to the expiration of their study permits until the expiry of these special measures. This is in accordance with the provisions specified in R217 (10) (a). To qualify for this, these foreign nationals will need to have had valid status and a valid study permit as on July 07, 2017. Similarly, the provisions specified in condition 3 of the Public Policy also provide an exemption to eligible foreign nationals from the active enrolment or study conditions that apply to study permit holders, as specified by the provisions in subsection R220.1 (1). In addition, the provisions specified in condition 3 of the Public Policy provide an exemption from the prescribed invalidity / expiry of a study permit 90 days after the permit holder completes their studies or on the day the permit expires. This is in accordance with the provisions specified in R220.1 (1), R222 (1) (a) and R222 (1) (c).
Unauthorised Study: In accordance with the provisions specified in condition 4 of the Public Policy, officers have the ability to issue study permit extensions to eligible foreign nationals who have engaged in unauthorised work or study in Canada or who have failed to comply with the conditions prescribed in a previous permit or authorisation. However, this directive only applies to foreign nationals whom the crisis situation has directly affected, as long as they have had valid status and valid study permits as on July 07, 2017. This is an exemption to the provisions specified in R200 (3) (e).
The Affected Designated Learning Institutions: In accordance with the provisions specified in condition 5, the Public Policy exempts temporary residents authorised to study in Canada as of July 07, 2017, at designated learning institutions directly affected by the crisis situation, from the conditions that apply to study permit holders. This is in accordance with the provisions specified in R220.1 (1). As such, the authorities do not require these individuals to have a continuous enrolment at a designated learning institution until the completion of their studies. In addition, these individuals do not have to be actively pursuing their course or program of study.
The Letters of Acceptance: The authorities urge study permit holders to wait until they receive their letters of acceptance from their designated learning institutions. Only after they receive these letters of acceptance, should these individuals apply for their study permit extensions. However, officers can process applications for the restoration of status as a student without the letter of acceptance. For this, the study permit holders will need to be in possession of a valid passport or travel document.
Study Permit Holders with Work Authorisations: It is worth highlighting that these special measures do not change the provisions specified in paragraphs R186 (f), R186 (v) and R186 (w). As such, under the current procedures specified in the Immigration and Refugee Protection Regulations (IRPR):
- The authorities will consider students who were enrolled in full-time studies at the time of the crisis and whose semester experienced an interruption as a result of the crisis to be enrolled on a full-time basis
- The authorities will consider the span of time for which the foreign students cannot attend their designated learning institution as a result of the crisis situation to be an extension of their regularly scheduled break and,
- The authorities will consider the affected foreign students who are eligible to work on and off campus (including new full-time students who are arriving for their first semester), as being authorised to work on a full-time basis until their institution becomes functional
- This is regardless of whether these students were studying or on a regularly scheduled break at the time the crisis situation affected them
The Post-Graduation Work Permit: It is worth mentioning that the prescribed special measures do nit change the requirements or the procedures associated with the Post Graduation Work Permit Program. However, the authorities provide an exemption to foreign students who make applications for a post-graduation work permit and whom the crisis situation has directly affected. These individuals will be exempt from the requirements of having to hold valid study permits upon application and to submit their applications within 90 days of the completion of their programs of study. This is in accordance with the provisions specified in condition 5 of the Public Policy.
The Visitor Records for Students Not Requiring a Study Permit: The authorities require officers to assess visitor record extensions for affected students. While carrying out this activity, officers will need to use their discretion and judgement in cases where foreign nationals enrolled in a course or program of study of six months or less (i.e. authorised to study without a study permit in accordance with the provisions specified in R188 (c)) and were unable to complete their course or program of study within the period of stay authorised upon their initial entry because of the crisis situation. Such individuals will undoubtedly require extensions to complete the course or program. However, it is worth highlighting that the special measures prescribed do not change the requirements specified in paragraph R188 (c).
The Affected Protected Person: The authorities require applicants to identify themselves as affected persons. For this, the applicants will need to provide an explanation of their situation. They could do this in the form of a signed letter along with their application (i.e. an attestation). In addition, they would need to submit acceptable proof (as applicable) of how the crisis situation has directly affected them. This proof could typically comprise a government issued identity document (whether original or a copy), a utility bill that indicates temporary or permanent residence in the affected area or a hotel bill or receipt showing the institution’s address located in the affected area.
The Refugee Protection Claimant Document Replacement: The authorities require affected refugee claimants to enquire about a replacement Refugee Protection Claimant Document (RPCD). For this, the affected refugee claimants will need to e-mail Immigration, Refugees and Citizenship Canada (IRCC) at the dedicated e-mail address specified in the ‘Contacting Immigration, Refugees and Citizenship Canada (IRCC)’ section of these instructions. The authorities will determine the location of the client’s file. Thereafter, they will make the appropriate arrangements for the client to report to that office or to the nearest Immigration, Refugees and Citizenship Canada (IRCC) office in person. In addition, they might even provide a certified photocopy of the original Refugee Protection Claimant Document (RPCD) on file. It is worth mentioning that there is no fee payable for the replacement of A Refugee Protection Claimant Document (RPCD).
The Refugee Travel Document Replacement: Situations could arise where clients need to request replacement refugee travel documents. In this scenario, the affected protected persons will need to follow the prescribed standard procedures. However, the officers will need to ensure that they do not charge any processing fee to the applicant.