Interviews and Interpreters

Appendix D – Interviews and Interpreters

This section contains detailed information on the policies and procedures necessary for conducting effective interviews. It also provides details on how officers would need to use the services of an interpreter, if needed.

• The Process for Conducting Effective Interviews
• The Process for Recording the Interview
  • Handwritten interview notes
  • The Entry of the Interview Notes in the Global Case Management System (GCMS)
  • Taping Interviews
  • The General Procedures for Interview Rooms
  • The Procedure for Scheduling a Video conference Interview
  • The Procedure for Conducting a Videoconference Interview
  • The Procedure for Handling Emergency or Technical Problems
  • The Program-Specific Procedures for Using Interpreters

 Source: Citizenship and Immigration