Operational Bulletin 591 – September 15, 2014
Mail Referrals from Inland Offices to the Case Processing Centre in Vegreville, Alberta
Summary
In certain situations, officers of the inland offices would need to refer regular mail to the Case Processing Centre in Vegreville, Alberta (CPC-V). This Operational Bulletin (OB) summarises the circumstances under which officers would refer these mail items.
Background
The authorities have determined that there has been a considerable increase in the volume of regular mail directed to the Case Processing Centre in Vegreville, Alberta (CPC-V). In many cases, the local inland offices have been responsible for directing regular mail to Case Processing Centre in Vegreville, Alberta (CPC-V).
In addition, the Case Processing Centre in Vegreville, Alberta (CPC-V) has not:
- Received any corresponding applications for these mail items or,
- Placed any corresponding applications in processing for these mail items
In all such cases, the Case Processing Centre in Vegreville, Alberta (CPC-V) has been returning the mail directly to the client (or the originator).
The Instructions
The authorities have decided that inland offices would need to verify whether there is an associated application at the Case Processing Centre in Vegreville, Alberta (CPC-V). Only on finding that the Case Processing Centre in Vegreville, Alberta (CPC-V) has an associated application, would the inland office refer regular mail submissions to that office.
In certain cases, the Case Processing Centre in Vegreville, Alberta (CPC-V) would not have any application associated with any referred mail submissions. Therefore, the Case Processing Centre in Vegreville, Alberta (CPC-V) would return the mail to the originating inland office in such cases. The originating inland office would address the returned mail accordingly.
Situations could arise where:
- The Case Processing Centre in Vegreville, Alberta (CPC-V) does not have any associated application and,
- The inland office is not sure of how to address a given client query or request received via regular mail
In these circumstances, the inland office would need to send a request for guidance. The Operational Management and Coordination would review the request and direct them accordingly.
This streamlined process would help in ensuring:
- Timely client service and,
- Effective client service
Source: Citizenship and Immigration Canada (CIC)
